OUR MISSION

We ask questions, research, empathize and learn so we can partner with our clients to deliver software solutions that enable their greatest impact. We pursue excellence and exceeding expectations one client at a time.

WHY

We are passionate about seeing our clients achieve high performance and pursue their mission with best-in-class solutions.


HOW

We believe in and support our people with a culture of openness and innovation. Our proven methodology enables us to exceed client expectations and build long term relationships with our clients.

WHAT

We provide an end-to-end service that enables clients to become high performing, efficient and effective in the pursuit of their mission.


OUR Core Values

Our core values are what drive us every day with ourselves and with our clients.  

Client-Driven

We put the client at the center of everything we do and make decisions to meet their needs above all else. Our clients’ feedback influences what we build next and how we prioritize.

Integrity

We keep our commitments, never overpromise or oversell, and communicate openly and honestly.

Take ownership

We put the client at the center of everything we do and make decisions to meet their needs above all else. Our clients’ feedback influences what we build next and how we prioritize.

Culture of respect

We believe that if our employees are valued and respected, they will value and care for their colleagues and clients. The result is a long-standing relationship with a dedicated team that is inspired to learn and address our clients’ needs together.

meet our leadership team

Malcolm Klotz
Founder

Malcolm Klotz is Founder of Re-Solved. An entrepreneurial minded technology business solutions innovator in diverse business segments, Malcolm established Re-Solved in 2007.  

Malcolm has architected some of the largest philanthropy GMSs including Rotary Global, Ontario Trillium Foundation and others. Malcolm’s exceptional track record of providing project management, solution architecture and customized solutions is based on his understanding of the necessary harmony between technology and operations. Over his 20-year career, he has become known for his ability to translate complex business challenges into technology solutions that enable organizations to transform. 

Malcolm has a Bachelor of Science Honours in Computer Science from York University.

Mariana Catz
Managing Partner

Mariana Catz is Managing Partner at Re-Solved. She brings over 20 years of transformational leadership in the not for profit, public and private sectors.

Mariana has held senior roles driving digital and business transformation combined with her deep expertise in outcome and impact measurement. She was Chief Operating Officer at the Ontario Trillium Foundation, Canada’s largest granting foundation. There, she spearheaded the complete overhaul and implementation of the largest evidence- and outcomes-based granting methodology and its associated systems. She has held roles as Chief Information Officer, Senior VP Transformation, Health Canada’s Chief Advisor for eHealth. Mariana worked internationally through her roles as a Partner at Accenture Inc and at the World Health Organization in Geneva.

Mariana holds a Master’s in Health Science from the University of Toronto and is an Adjunct Lecturer at the University of Toronto’s Faculty of Institute of Health Policy, Management and Evaluation.

Philip Babcock
Development

Philip Babcock is responsible for the design and implementation of customized software solutions at Re-Solved. He brings 20 years of experience in analyzing, planning, designing, implementing and maintaining desktop and web software solutions across many industries and verticals. 

From e-commerce to the trades, from banking to veterinary medicine, from corporate giving to grants management and research, Philip has hands on experience leading all stages of application development and delivering solutions that have helped countless companies, people, and communities around the world.  

Philip studied Architectural Design at Humber and Programming at CDI College in Toronto.

Katelyn Davis
Solutions Architecture

Katelyn Davis designs and implements software solutions for a variety of Grants Management clients at Re-Solved. Katelyn has over five years of experience with the SmartSimple platform and uses this experience to help organizations translate their processes into a technological solution.

Before joining Re-Solved, Katelyn was the Team Lead, Technical Community Support at SmartSimple Software, where she helped empower clients so they could realize the full potential of their Grants Management system. 

Katelyn has a BSc in Genetics from The University of Western Ontario and a Post-Graduate Certificate in Bioinformatics from Seneca College of Applied Arts and Technology.

Kelly Zacher
Client Services

Kelly Zacher has been with Re-Solved since its start in 2007 and currently serves as the liaison between Re-Solved and its clients, ensuring excellent customer service and client satisfaction. 

Throughout Kelly’s 17-year career in the information technology industry, she has combined her technical skills with her communication skills to lead, implement, and deliver successful projects. 

Kelly has a Bachelor of Science in Forestry from the University of British Columbia and Computer Programmer Diploma with high honours from Seneca College.

Mariana M. Cisneros
Client Support

Mariana M. Cisneros coordinates the delivery of services to Re-Solved clients and provides client support.

Mariana has several years of experience in training, design, implementation and deployment of software solutions in the Corporate Giving, Grants Management, Research Management and Case Management verticals. With several years of front-line customer service experience, she is passionate about empowering people through the use of technology so that their work can make a difference in the world.

Mariana is a Computer Science Engineer with a Major in Data Base Design and Management who completed her studies in Toluca, Mexico.