Digital Adoption Specialist

Work From Home (Canada)

Who We Are

Our clients have a clear purpose and vision, but they operate in an always-changing world. That is why we are here. Re-Solved provides guidance and expertise to connect, power, and accelerate purpose for organizations around the world. We develop technology solutions that allow our clients to look beyond their day-to-day processes and maintain a clear focus on what matters most: their mission. Our team has enabled digital transformations for some of the largest, high profile philanthropic organizations, multinational corporations, government agencies and research institutions, helping them maximize the potential of their impact in 100 countries using solutions in 12 languages throughout the United States, the European Union, the United Kingdom, and Canada.

As their partner, we uncover our clients’ unique needs and aim to learn everything there is to know so we can deliver solutions that are right-sized yet future-focused. We ask questions, research, empathize, and learn. Our collaborative approach is powered by their purpose and their success is ours as well. We pursue excellence and aspire to exceed expectations, one client at a time.

There are a few things you should know about us:

We live by our code.

  • We are client-driven. All the time.
  • We have respect. For each other and for our clients.
  • We own it. Our clients’ results are our results.
  • Integrity. No overpromising, overselling. Always honest.

We celebrate and support our diversity. Over 50% of our team identifies as being from a minority group. 70% of us are female, and so is most of our leadership team.

We are socially invested. We support social organizations and give team members time to dedicate and advocate for their chosen organization. We contribute a portion of annual profits to a social organization selected by employees and throughout the COVID-19 pandemic, we donated more than 5% of employee hours to programs supporting COVID-19 issues.

We are one of Canada’s fastest growing SaaS technology services companies looking for a Digital Adoption Specialist to support our rapidly expanding team. We have grown by 243% in the last three years and now have staff in Canada, the US, India, and Europe, with office locations in Toronto and Ireland. This is an exciting time to join us and help promote our brand and create demand for our services.

What you will do

As the Digital Adoption Specialist, you will support client learning and development through the effective adoption of technology solutions. You will support clients and internal staff through the coordination of onboarding initiatives, development and maintenance of learning resources, and training delivery. You are an essential member of the Re-Solved Services team that will help to drive the implementation of digital services for our clients through the identification of organizational needs and priorities. Our goal is to provide comprehensive solutions to transform our client’s digital experience. Through strong project management and customer relationship experience, you are passionate about delivering quality results through exceptional customer experience.

Responsibilities:

  • Execute multiple implementation projects simultaneously and provide ongoing value-add services for our customers through close partnership with the account management and services teams.
  • Drive the onboarding efforts of new and existing customers through a strong understanding of business goals.
  • Support the coordination of internal learning and development plans and tracking of learning outcomes.
  • Partner with client and internal teams to address needs with tailored training plans to help stakeholders achieve their goals.
  • Develop and manage detailed project plans in consideration of scope, budget, schedule, and quality.
  • Create comprehensive weekly status reports as well as plan and develop communication activities for the appropriate internal and external stakeholders.
  • Identify and address implementation risks as necessary to ensure project success.
  • Maintain an understanding and awareness of the customer’s strategy, business objectives and challenges to position yourself and Re-Solved as an expert and trusted advisor.

What you bring

Education and Experiences:

  • Undergraduate degree, or equivalent education.
  • Proficiency in the SmartSimple platform preferred.
  • Experience with WalkMe
  • Additional experience Salesforce, Microsoft Dynamics, ServiceNow and Work Day for specific SaaS platforms
  • An understanding of HTML, jquery, and css is an asset
Qualifications:
  • Strong client relationship building skills including empathy, humility, adaptability, poise, and persuasiveness.
  • Capability as a learning designer – creating and developing training materials in various mediums (written, video, microlearning)
  • Proven ability to collaborate and build strong relationships in a team
  • Strong problem-solving skills, with the ability to identify an issue and ask for help when required.
  • Excellent communication skills – written and verbal, with the ability to effectively respond to client requests and strong presentation skills.
  • Detail-oriented multi-tasking working style, managing multiple projects at once while constantly reviewing/updating priorities and paying strict attention to detail and excellent time management.
  • Results-oriented, resourceful and proactive attitude.

Shortlisted candidates will be contacted for an interview. No phone calls, please. Competition closes April 22, 2022, but we will interview as the right candidates are found as this role needs to be filled immediately. Submit your application to 
nlopez@re-solved.ca. The successful candidate must be bondable and willing to participate in a security background check.

We are an equal opportunity employer and value diversity in its workforce, encouraging applications from all qualified individuals.

Re-Solved is committed to providing accessible employment practices that comply with Accessibility standards and regulations. If applicants require accommodation for a disability during the recruitment process, they must make their needs known in advance. Please notify the hiring manager upon scheduling your interview.