Team Lead

Work from home and flexible on location globally (North America, EMEA, India)

Who We Are

Our clients have a clear purpose and vision, but they operate in an always-changing world. That is why we are here. Re-Solved provides guidance and expertise to connect, power, and accelerate purpose for organizations around the world. We develop technology solutions that allow our clients to look beyond their day-to-day processes and maintain a clear focus on what matters most: their mission. Our team has enabled digital transformations for some of the largest, high profile philanthropic organizations, multinational corporations, government agencies and research institutions, helping them maximize the potential of their impact in 100 countries using solutions in 12 languages throughout the United States, the European Union, the United Kingdom, and Canada.

As their partner, we uncover our clients’ unique needs and aim to learn everything there is to know so we can deliver solutions that are right-sized yet future-focused. We ask questions, research, empathize, and learn. Our collaborative approach is powered by their purpose and their success is ours as well. We pursue excellence and aspire to exceed expectations, one client at a time.

There are a few things you should know about us:

We live by our code.

  • We are client-driven. All the time.
  • We have respect. For each other and for our clients.
  • We own it. Our clients’ results are our results.
  • Integrity. No overpromising, overselling. Always honest.

We celebrate and support our diversity. Over 50% of our team identifies as being from a minority group. 70% of us are female, and so is most of our leadership team.

We are socially invested. We support social organizations and give team members time to dedicate and advocate for their chosen organization. We contribute a portion of annual profits to a social organization selected by employees and throughout the COVID-19 pandemic, we donated more than 5% of employee hours to programs supporting COVID-19 issues.

We are one of Canada’s fastest growing SaaS technology services companies looking for a Team Lead to support our rapidly expanding team. We have grown by over 200% in the last three years and now have staff in Canada, the US, India, and Europe, with office locations in Toronto, the US and Ireland. This is an exciting time to join us and help promote our brand and create demand for our services.

What you will do

As a Team Lead, your primary role is to oversee one of Re-Solved’s implementation teams. You lead a project specific team of Developers in designing and implementing sound strategies and plans associated with platform development, support and project implementation. You build trust and open relationships with clients and become a trusted advisor through the project lifecycle. You collaborate and work together with your Executive Sponsor, Project Manager, and the rest of the technical Management team to develop and implement best practices for our system implementations.

Responsibilities:

  • Lead system configuration teams to ensure the success of project implementation, on time and on budget.
  • Manage small teams with regards to performance, career path, and growth within the company.
  • Effectively coach, motivate, and lead the team through process improvements, escalations, and day to day activities while exemplifying Re-Solved’s values.
  • Take a proactive approach and demonstrate the ability to plan based on project data while communicating direction for the day/week in a way that is motivating and uplifting to the team.
  • Assign configuration work to Developers and other project team members as required.
  • Provide time estimates and project plans for configuration and development tasks to facilitate work assignment before client review.
  • Create custom and specific system documentation, presentations, and training sessions for the internal team, as required.
  • Consult on a regular basis with management regarding decisions that will impact the operations of the team.
  • Ensure the team adheres to established best practices in technical project implementation and project management.
  • Identify and recommend strategies to address technical and other project risks.
  • Understand the system architecture and ensure it is realized during the implementation.
  • Plan and manage the test phases of implementation projects, work with project teams to perform unit and functional testing of client project configurations, before releasing to clients.
  • Ensure that the final product meets quality and performance standards.
  • Validate that project system configurations meet contractual specifications as outlined in the Statement of Work (SOW), Request for Services (RFS) and other documentation.
  • Work closely with the Department Head to ensure custom development is scheduled and carried out as per requirements.
  • Provide guidance to the support team on complex client tickets on an as needed basis.
  • Understand the impact of changes to the platform and infrastructure.
  • Provide hands-on configuration where appropriate.
  • Be a team player and contribute in a constructive and collaborative manner with both technical and business staff including Project Managers, Business Analysts, Senior Executives, and others.

At Re-Solved, you are part of a team of problem solvers, helping to solve complex business issues from strategy to execution with our clients. We live by our values and these attributes make for success in our team:

  • Business Ownership Assume responsibility and accountability for successfully accomplishing work objectives and delivering business results by setting challenging goals, focusing effort on the goals, and meeting or exceeding them.
  • Collaboration (in and across teams) Supporting others’ development and being a positive team player. Leaders and Team Players take pride in helping others learn, collaborate and give actionable feedback to the team.
  • Problem-Solving/Critical Thinking Manage risk, issues and ambiguity in a forward focused structured way by breaking problem down, asking questions and evaluating a solution to present to TL before taking action.
  • Communication Delivers clear, effective communication verbally and in writing. Demonstrates the ability to ensure information & solutions are shared with others appropriately and take responsibility for understanding others.

What you bring

Qualifications:
  • Bachelor’s degree in STEM field.
  • 3 to 6 years of supervisory or project management experience is an asset.
  • 3+ years of SaaS industry experience.
Experience:
  • Advanced understanding of the SmartSimple platform
  • Proven practical application and experience with JavaScript, HTML, XML, and CSS.
  • Knowledge and ability to set the project life cycle standards required and to lead compliance initiatives
  • Excellent communication skills
  • Ability to think critically and analytically.
  • Proven ability to collaborate and build strong relationships with clients
  • Detail-oriented, multi-tasking working style, able to manage multiple projects at once while constantly reviewing/updating priorities and paying strict attention to detail.

Shortlisted candidates will be contacted for an interview. No phone calls, please. Competition closes May 6, 2022 but we will interview as the right candidates are found as this role needs to be filled immediately. Submit your application to nlopez@re-solved.ca. The successful candidate must be bondable and willing to participate in a security background check.

We are an equal opportunity employer and value diversity in its workforce, encouraging applications from all qualified individuals.

Re-Solved is committed to providing accessible employment practices that comply with Accessibility standards and regulations. If applicants require accommodation for a disability during the recruitment process, they must make their needs known in advance. Please notify us right away of any special needs to ensure we accommodate them.