Technology Project Manager EMEA

Work from home, must be an Irish Resident

Who We Are

Our clients have a clear purpose and vision, but they operate in an always-changing world. That is why we are here. Re-Solved provides guidance and expertise to connect, power, and accelerate purpose for organizations around the world. We develop technology solutions that allow our clients to look beyond their day-to-day processes and maintain a clear focus on what matters most: their mission. Our team has enabled digital transformations for some of the largest, high profile philanthropic organizations, multinational corporations, government agencies and research institutions, helping them maximize the potential of their impact in 100 countries using solutions in 12 languages throughout the United States, the European Union, the United Kingdom, and Canada.

As their partner, we uncover our clients’ unique needs and aim to learn everything there is to know so we can deliver solutions that are right-sized yet future-focused. We ask questions, research, empathize, and learn. Our collaborative approach is powered by their purpose and their success is ours as well. We pursue excellence and aspire to exceed expectations, one client at a time.

There are a few things you should know about us:

We live by our code.

  • We are client-driven. All the time.
  • We have respect. For each other and for our clients.
  • We own it. Our clients’ results are our results.
  • Integrity. No overpromising, overselling. Always honest.

We celebrate and support our diversity. Over 50% of our team identifies as being from a minority group. 70% of us are female, and so is most of our leadership team.

We are socially invested. We support social organizations and give team members time to dedicate and advocate for their chosen organization. We contribute a portion of annual profits to a social organization selected by employees and throughout the COVID-19 pandemic, we donated more than 5% of employee hours to programs supporting COVID-19 issues.

We are one of Canada’s fastest growing SaaS technology services companies looking for a Technology Project Manager to support our rapidly expanding team. We have grown by 243% in the last three years and now have staff in Canada, the US, India, and Europe, with office locations in Toronto and Ireland. This is an exciting time to join us and help promote our brand and create demand for our services.

What you will do

As a Technology Project Manager, you will be working with our clients to ensure the success of their technology implementations, products, and services. You are part project manager, part champion and part coach. You thrive in building trusted and long-term relationships with clients and truly care about their success. You will manage and deliver client engagements that include analysis of current state business process and technology, process and functional design, working alongside our solutions and technical teams to ensure the longstanding growth and success of our clients. You are passionate about enabling organizations achieve their mission through the introduction of SaaS technology. You care about mission driven organizations that want to have a positive impact in their communities through philanthropy, leading edge research, third world development, the environment and higher education amongst many other meaningful causes.

Responsibilities:

  • Establish relationships with client teams and manage those relationships through the entire project cycle.
  • Manage the day-to-day operational aspects of multiple and/or large-scale projects.
  • Work collaboratively in a fast-paced environment while keeping projects on schedule and within budget.
  • Work with various agile teams with a focus agile project delivery.
  • Review high-level deliverables, manage scope and budget, and mitigate risks across projects.
  • Coordinate project planning, track project progress, and assist with resolving impediments.
  • Work with technical team to define the scope of various feature releases.
  • Take ownership for overseeing projects and ensuring alignment with Technical Teams to provide estimations for planning and project delivery.
  • Development of project/program roadmaps and the monitoring and controlling project from start to end.
  • Manage the cost, schedule, and technical performance of the feature releases.
  • Review team deliverables, where appropriate, to ensure they meet client needs
  • Ensure effective and timely communications to prospects, key stakeholders and internal teams and act as a point of escalation for account issues.
  • Ensure various executive constituents of project/programs are kept informed of progress and plan changes.
  • Facilitate communication between clients and our technology and business teams to ensure alignment.
  • Recognize risks and work with team members to mitigate them prior to client impacts, wherever possible.
  • Address client issues/escalations quickly, maintaining client confidence.
  • Ability to facilitate strategy and roadmap sessions, supported by key team members.
  • Ensure effective and timely communications to prospects, key stakeholders and internal teams and act as a point of escalation for account issues.
At Re-Solved, you are part of a team of problem solvers, helping to solve complex business issues from strategy to execution with our clients. We live by our values and these attributes make for success in our team:
  • Being open to feedback and personal change. Initiate open and honest coaching conversations at all levels.
  • Supporting others’ development. Managers take pride in helping others learn and give actionable feedback to the team.
  • Being open to innovation. Innovation is often not linear or particularly efficient. An inspiring leader is open to creativity and understands that it can take time.
  • Communicating well. Be able to present ideas to others in an interesting and engaging manner.
  • Good interpersonal skills. Treating everyone in the team no matter their level or area of expertise with respect through honest, transparent, and constructive communication.
  • Supporting organizational changes. Managers place the organization above themselves and understand that change is hard.
  • Respect for all members of the team. Everyone brings skills, technical, business, strategy, project management, financial, administrative and others. Managers understand that it takes a complex set of skills to be a high performing company. Managers take action to ensure everyone has a voice, inviting and respecting opinions from all.

What you bring

Education and Experiences:

  • A degree in business or technology (e.g. B.Comm or BSc in Computer Science, IT or relevant discipline) is an asset.
  • 3 – 5 years of progressive experience in managing client relationships as a project manager, business analyst or other related experience.
  • Or a relevant combination of 5+ years education and experience
Qualifications:
  • Strong understanding of project management practices.
  • Understanding of SaaS technology.
  • Strong proficiency in Microsoft Office suite.
  • Clear, concise, and effective written and verbal communication ability.
  • Strong attention to detail.
  • Ability to grasp concepts quickly with strong analytical and problem-solving skills.
  • Ability to work with ambiguous concepts and bring them to fruition.
  • Self-starter with the ability to work independently to service individual accountability, and within a team environment to achieve project goals with minimal supervision.
  • Ability to lead and drive business solution engagements.
  • Excellent written/verbal skills.
  • Strong collaboration and communication skills.
  • Ability to work at all levels of an organization effectively.
  • Strong presentation skills.
  • Agile Project Management using the SCRUM Framework.
  • Proficient in Agile tools Jira and Azure DevOps and Service Now

Shortlisted candidates will be contacted for an interview. No phone calls, please. Competition closes April 11th but we will interview as the right candidates are found as this role needs to be filled immediately. Submit your application to nlopez@re-solved.ca. The successful candidate must be bondable and willing to participate in a security background check.

We are an equal opportunity employer and value diversity in its workforce, encouraging applications from all qualified individuals.

Re-Solved is committed to providing accessible employment practices that comply with Accessibility standards and regulations. If applicants require accommodation for a disability during the recruitment process, they must make their needs known in advance. Please notify the hiring manager upon scheduling your interview.