Digital Adoption Services

Accelerate user adoption of your technology to unlock its full potential and impact.

Digital transformation enables you to engage technology throughout your organization to fundamentally change the way you operate. Whether you are implementing new software or updating and optimizing legacy applications, technology plays an important role in helping you realize greater impact. But technology is only effective if your users know how to use it. reSolved’s digital adoption services, powered by best-in-class WalkMe Digital Adoption Platform (DAP), helps users accept and embrace your technology and provides seamless user experiences at every digital touch point, making the change manage aspect of digital transformation more efficient.

MAXIMIZE THE IMPACT OF DIGITAL TRANSFORMATION BY MINIMIZING USER CHALLENGES

Minimize risk, reduce costs, and shorten the time it takes to realize the full benefits of your digital transformation initiatives. Our digital adoption services help staff and stakeholders be more prepared when new technology is introduced and enhances their success with existing technology. Manage change and drive technology adoption with a better experience supported by in-application guidance, timely engagement, and automation. Empower users to get work done faster and reduce errors along the way. Data and insights help you understand where change efforts are getting stuck, providing visibility into user productivity and usage so you can improve adoption and broaden your impact.

EFFICIENTLY MANAGE CHANGE DURING DIGITAL TRANSFORMATION

Accelerate adoption of the technology in your organization. Help staff and stakeholders be more prepared and less overwhelmed when new technology is introduced with continuous training that occurs at the time of need, so they can maintain productivity levels while gaining new skills.

INCREASE ADOPTION OF YOUR EXISTING TECHNOLOGY

Continually improve user adoption and support all stages of proficiency with relevant, always available contextual help and guidance where it’s needed. Use real-time insights to employ new ways to optimize adoption.

EMPOWER USERS ON DAY ONE WITH FASTER ONBOARDING

Onboard employees quickly and pave their way to productivity. Streamline their experience with personalized training in the flow of work and custom action items along with data-driven, contextual, in-app navigation support.

DRIVE CONTINUOUS IMPROVEMENTS IN PRODUCTIVITY

Help change stick. Track usage data – for both internal and external users – and gain better insight into where users struggle. Eliminate roadblocks, remove confusion, and improve user journeys to increase productivity and efficiency. Foresee and proactively avoid issues before they even happen.

DELIVER EXCEPTIONAL EXPERIENCES WHILE REDUCING SUPPORT COSTS

Pre-emptively guide users with help before they need to contact support. Minimize errors, uphold data integrity, reduce support requests, and shorten support handling time to decrease overall support costs.

TRADITIONAL TRAINING DOESN’T WORK. DAP DOES.

Users forget 70% of what they learn in the first 24 hours. A DAP is always there, ready to guide them.

GIVE USERS THE INTUITIVE EXPERIENCE THEY EXPECT

Track, measure, improve and transform. Here is what your organization can achieve with reSolved’s digital adoption services powered by WalkMe:
  • Guide users step-by-step through any complex process

  • Automate tedious or repetitive tasks with a single click

  • Use an intuitive chatbot to complete tasks

  • Create a simple onboarding path for success

  • Offer help at just the right moment

  • Monitor technology use to identify low utilization

  • Track user journeys to see where you can support or improve experiences

  • Monitor satisfaction with surveys

  • Consolidate knowledge with integrated search

  • Structure your content into courses and learning paths

DIGITAL ADOPTION DELIVERS MEASURABLE IMPACT

3X

increase in productivity

50%

decrease in onboarding time

70%

reduction in training time for external users

60%

savings in support tickets

Ready to see more?

Connect with our team to learn more and schedule a demo to see how our solution can improve your digital adoption efforts.
Please complete the form below or email us at info@re-solved.ca We will contact you within 1 business day.

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